Refund policy

Refund and Return Policy for Hair Extensions and Wigs

1. Eligibility for Returns:

• Returns are accepted within 14 to 30 days from the date of purchase.
• The hair extensions or wig must be unused, unwashed, and in the same condition as when purchased (e.g., no styling, cutting, or coloring).
• All original packaging, tags, and accessories must be included in the return.

2. Non-Returnable Items:

• Customized products (such as dyed or altered wigs and extensions).
• Sale, clearance, or promotional items are often non-returnable.
• Wigs or extensions that have been worn, washed, or styled cannot be returned for hygiene reasons.

3. Refunds and Exchanges:

• Refunds will be processed to the original payment method or as store credit, depending on your preference and the retailer’s policy.
• Exchanges for different styles, lengths, or colors may be offered, if applicable.

4. Damaged or Defective Products:

• If the hair extensions or wig is defective (damaged, incorrectly shipped, or faulty), you can return the product for a full refund or an exchange.
• Defective returns are typically covered by the seller’s return shipping policy, meaning free return shipping.

5. Return Shipping Costs:

• Customer’s responsibility: Customers will be responsible for the return shipping costs unless the item is defective or the wrong product was sent.
• Ensure the item is returned in a timely manner to avoid missing the return window.
• If you are shopping from a specific retailer, it's important to read their detailed refund and return terms to know the exact guidelines.